Delivery & Return
At Speed Furniture, we are committed to ensuring your shopping experience is smooth from start to finish. We offer fast, reliable delivery and a fair, transparent return policy to give you peace of mind when purchasing your furniture.
Our 4-Step Delivery Process
We’ve made furniture delivery simple, efficient, and hassle-free. Our 4-step delivery process ensures your order reaches you quickly and in perfect condition, with clear communication at every stage. Whether you’re in Nairobi or its surrounding areas, we handle your order with care from confirmation to setup.
1. Order Confirmation
2. Product Preparation
3. Dispatch & Tracking
4. Delivery & Setup
Exchange or Return of Goods – Terms & Conditions
We strive to deliver quality products. However, if you are not satisfied with your purchase, the following terms apply:
Returns or exchanges are accepted within 48 hours of delivery.
The item must be unused, in original packaging, and in sellable condition.
Custom-made or specially ordered items are non-returnable, unless defective.
Delivery and return transport costs are borne by the customer unless the return is due to product defects or delivery errors.
Refunds are processed within 7 working days after the returned item passes inspection.
FAQs
Yes, we provide updates on dispatch and expected delivery time. You can also contact our support team for assistance.
Yes, we can arrange deliveries outside Nairobi at an additional fee, depending on the location and order size.
Yes, For applicable products, our delivery team provides basic assembly during delivery within Nairobi.
Please inspect your item upon delivery. If there's any damage, notify our team immediately for assistance.
